Privacy Policy

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Brooke Chesher Therapy is committed to protecting your personal information and personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

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We recognize the sensitive nature of the information shared with us and take appropriate steps to safeguard your privacy.

Through our website, we may collect:

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• Name

• Email address

• Phone number

• Information submitted through contact forms

• Newsletter subscription details (if you opt in)

• IP address and website usage data (via cookies and Google Analytics)
   

If you book an appointment through Jane App, additional personal and personal health information may be collected directly through that secure platform.

If you become a client, we may collect personal health information necessary to provide therapy services. This information is collected, used, and stored in compliance with PHIPA.

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Clinical records are maintained securely within Jane App and are protected using administrative, physical, and technical safeguards.

We use your information to:

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• Respond to inquiries

• Schedule appointments

• Provide therapy services

• Send newsletters (only if you have provided consent)

• Improve website functionality and performance

• Meet professional and legal obligations
   

We do not sell, rent, or share your personal information for marketing purposes.

We use trusted third-party service providers, including:

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• Jane App (for scheduling and clinical records)

• Google Analytics (for anonymous website traffic analysis)

• Email marketing software (if applicable)
   

These providers have their own privacy policies and security standards.

Our website uses cookies and Google Analytics to collect anonymous information about website usage. This helps us understand how visitors use the site and improve user experience.

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You may disable cookies through your browser settings if you prefer.

By using this website or submitting your information through our forms, you consent to the collection and use of your information as outlined in this Privacy Policy.

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You may withdraw consent for non-essential communications (such as newsletters) at any time by unsubscribing or contacting us directly.

You have the right to request access to your personal information and to request corrections where appropriate.

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To make a request, please contact:

Brooke Chesher Therapy
Email: info@bcheshertherapy.ca

We implement appropriate security measures to protect personal and personal health information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

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While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

Communication through this website, including contact forms or email, does not establish a therapeutic relationship.

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This website and email are not monitored for emergencies. If you are experiencing a mental health crisis, please call 911 or your local crisis support service.

This Privacy Policy may be updated periodically. The most current version will always be posted on this page with the effective date noted above.